Front Desk Assistant​/Care Coordinator

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5-star Google reviews make it an ideal career for any hard working Care Coordinator who enjoys helping patients through a life changing procedure.

• Pay: $20-$39 per hour
  • Base: $20-$24 per hour
  • Monthly bonuses up to $2,000 (≈ $12 per hour)
  • Quarterly bonuses up to $2,000 (≈ $4 per hour)
• Benefits Package: Comprehensive health, dental, vision, life insurance, short & long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.
• Patient focused: Nuvia Care Coordinators are patient focused providing rewarding experience of helping patients get life changing smiles every day.
• Key to bringing new patients: Driving patient reviews, helping future patients find Nuvia.
• Compensation: Competitive base pay plus monthly and quarterly bonuses, potential earn $32K/year above base.

The Care Coordinator is patient focused and dedicated to ensuring patients have a seamless experience while in the office. Responsibilities involve greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.

• Live company core values
• Greet and welcome patients
• Cultivate a positive and welcoming environment
• Communicate well with other team members to provide seamless patient care
• Manage appointments and scheduling
• Handle billing and payment processing
• Provide general administrative support
• Actively gather patient reviews
• Build strong patient relationships
• Attend daily huddles
• Collaborate with the team to achieve shared goals

• BLS certification
• Strong interpersonal skills
• Warm and empathetic
• Team oriented
• Sales-oriented
• Results-focused
• Adaptable

• Morning Routine: Prepare office for the day, ensure cleanliness, attend morning huddle, review schedule/question.
• Patient Interactions: Greet each patient warmly, schedule/reschedule efficiently, maintain positive flow.
• Handling Billing and Payments: Process payments, answer billing questions, address concerns, provide administrative support (filing, scanning, data entry).
• Patient Engagement: Proactively seek patient feedback, encourage online reviews, provide clear info on treatment plans, procedures, financing.
• Team
  
  Collaboration:
  
  Participate in daily huddles, work closely with doctors, dental assistants, sales consultants.
• End-of-Day Tasks: Reflect on activities, identify improvement areas, review schedule for next day, ensure office readiness, secure office.