Ops & Tech Professional

Aon is looking for a Operations & Technical Professional I in Alpharetta, GA!

The Operations & Technical Professional is responsible for supporting our clients by reviewing and managing exceptions that can occur from the processing of daily files. This position is hybrid, with required 3 in-office days per week located in Alpharetta, GA.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• Work all exceptions from daily processing of client files and respond to user inquiries in a timely manner.
• Timely escalation and ownership of production issues that needs heightened attention.
• Assess the production environment and recommend areas of improvement that can contribute to the stability of the production environment.
• Become the subject matter expert (SME) of your client's business processes and supporting systems.
• Interact and coordinate with multiple teams (Business Analysts, Operations Analysts, Fulfillment, and Development) on a regular basis and execute appropriate escalation of critical issues.
• Communicate with clients to ensure alignment on exception resolution, as well as reporting on escalations status.

• 7+ years of business experience preferably in research and analysis
• Critical Thinking: has technical expertise to accomplish complex processes/tasks.
• Problem Solving: experience analyzing complex issues.
• Intermediate experience with Excel and SQL Server querying
• Strong organizational skills with attention to detail and accuracy
• Excellent communication: both written and verbal.
• Ability to work both independently and collaboratively within a team environment.
• Bachelor's degree preferred or relevant validated experience.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing Rea or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $62,000 to $70,000 annually. The actual salary will vary based on applicant’s education, experience, skills,…