Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA

Overview

This position may require weekend shifts and reports to work physically in Alpharetta, GA. Sports Warehouse is an e-commerce company offering a diverse range of sports and recreational products. We serve enthusiasts across tennis, pickleball, running, bass fishing, equestrian, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is to deliver an exceptional shopping experience by recommending the right products and providing unparalleled service.

We are looking for reliable and personable individuals to help us build lasting relationships with our Inline Warehouse and Ice Warehouse customers and support them through their purchasing journey. Whether assisting via phone, live chat, or email, you should share a passion for people and an ability to problem solve.

Sports Warehouse is comprised of:
Tennis Warehouse, Pickleball Warehouse, Running Warehouse, Tackle Warehouse, Riding Warehouse, Inline/Ice/Derby Warehouse, Skate Warehouse.

• Serve as a direct point of contact between the company and customers; build strong connections with new and existing customers through professional and timely communication across channels (phone, live chat, email).
• Provide friendly, professional, and helpful support to meet or exceed customer expectations.
• Assist customers with product and order questions by problem solving and utilizing available resources.
• Demonstrate a comprehensive understanding of current company policies, procedures, products, and services.
• Collaborate with team members during busy periods and contribute to a positive team environment.
• Multi-task effectively and remain composed under pressure; continuously learn and develop role-related skills.

• Full Time Employees:
  Medical, dental and vision benefits; paid vacation; life and short-term disability insurance.
• All Employees:
  Merchandise discounts, access to on-site fitness facility, paid sick time, 401(k) and profit-sharing programs, opportunities for growth, and employee appreciation events.

• Has first-hand experience playing ice/roller hockey or roller derby (preferred).
• Experiential knowledge of sport-specific products, their purpose and benefits.
• Excellent verbal and written communication skills; ability to clearly convey information.
• Strong problem-solving skills and the ability to locate answers to product or order questions.
• Flexible and willing to help teammates; works well as part of a team.
• Ability to multi-task, stay organized, and maintain attention to detail.
• Continual learning mindset; ability to adapt to new information and processes.
• Positive attitude and strong work ethic.

• Proficient in Microsoft Office Suite; ability to learn new software applications.
• Clear and professional communication during conversations; active listening skills.
• Creative and innovative approach to problem-solving; follow directions and seek clarification as needed.
• Professional demeanor in all interactions; maintain safety and cleanliness standards.
• Interpret and execute written and verbal instructions accurately; meet deadlines and manage multiple tasks.
• Work independently and stay motivated; recognize when to seek assistance and collaborate effectively.
• Maintain an orderly, productive workplace and demonstrate good judgement in actions and decisions.

The role operates in a professional office setting; standard office equipment is used. The use of racquet stringing machines and related tools may be required to support business needs. Physical demands include handling objects, typing, and occasional lifting up to 50 pounds; frequent sitting and occasional standing, bending, reaching, and climbing as needed.