Customer Success Specialist

Overview

Creating Peace of Mind by Pioneering Safety and Security. At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. In 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

(Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas)

Are you passionate about world class client support? Ready to join a fast‑paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We’re seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team.

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self‑touring implementation.
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross‑selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands‑on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

• Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred.
• Demonstrated experience with Smart‑Home / Integrations and technical troubleshooting.
• Proven track record of successful upselling and cross‑selling in B2B environments.
• Experience in real estate software, property technology, or related industries.
• Outstanding interpersonal and communication skills with a client‑first mindset.
• Ability to travel occasionally to client locations (10%-20%).
• Knowledge of property management software and IoT‑based solutions.
• Advanced problem‑solving abilities and strong client needs analysis skill.
• High School Diploma or the equivalent.

• Health, dental and vision insurance coverage.
• 401K plan, 6% company match with no vesting period.
• Tuition Reimbursement.
• Unlimited PTO.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage unique strengths through Clifton Strengths testing and coaching.

If your experience does not perfectly align with every qualification we encourage you to apply anyway.

Join our team of experts today and help us make tomorrow’s world a safer place.

Remote location:
Georgia. Remote location:
Texas.

Allegion is an equal opportunity and affirmative action employer.