Customer Service Representative

Customer Support Specialist - Georgia (Top-Tier Client Support) Overview

We are seeking a highly professional and resourceful Customer Support Specialist (CSS) to support one of our toptier clients. This role is part of the Customer Support team and works closely with Account Managers who oversee client fleet operations. As a CSS, you will serve as a primary point of contact for drivers, fleet stakeholders, and internal partners—handling a wide variety of customer needs with care, accuracy, and a high level of service.

This position requires strong problem‑solving skills, excellent communication abilities, and a polished professional presence (including virtual interactions). You will manage a high volume of emails, cases, and calls, ensuring each customer receives tailored, attentive support.

• Serve as the front‑line resource for drivers and fleet stakeholders, addressing inquiries via phone and email with a customer‑first mindset.
• Provide support for a wide range of driver concerns (e.g., impounded vehicles, service needs, education on next steps).
• Assist Account Managers with day‑to‑day customer service needs related to fleet operations.
• Deliver thorough, thoughtful assistance—this is not a high‑speed call center; quality matters over speed.

• Support vehicle ordering processes and coordinate related customer service tasks.
• Utilize internal systems (including CARE) to manage, track, and resolve customer issues from start to finish.
• Enter and update customer information in real time while multitasking across systems and multiple monitors.

• Ensure all interactions and resolutions are accurately documented in Salesforce and other internal platforms.
• Generate and update documents such as vehicle selectors, billing change requests, reports, driver data updates, and insurance card distributions.
• Use Excel tools—particularly VLOOKUP, basic formatting, and pivot tables—to organize and analyze data.
• Communicate with drivers via email to gather missing or required information.

• Make outbound calls as needed to follow up on customer inquiries and ensure timely resolutions.
• Provide clear, professional communication in written and verbal form.
• Maintain a high level of professionalism during virtual customer meetings conducted through Microsoft Teams.

• 2+ years of customer service experience in an office or professional environment.
• Exceptional written and verbal communication skills, including strong grammar and email etiquette.
• Professional presence and comfort with video‑based customer interaction (Teams meetings).
• High level of computer proficiency, with the ability to navigate multiple systems and monitors simultaneously.
• Strong working knowledge of Microsoft Office (Outlook, Word, Excel).
• Excel skills must include basic formatting, copy/paste, VLOOKUP, and basic pivot tables.
• Experience with Salesforce CRM preferred.
• Ability to multitask while maintaining accuracy and attention to detail.
• Typing speed: 40 WPM minimum.
• High school diploma (or equivalent) required.

• Customer Service
• Customer Resolution
• Data Entry
• Professional Email Communication
• Microsoft Office & Outlook
• Excel (data entry, database skills, VLOOKUP, pivot tables)
• Salesforce CRM

Entry to Mid-Level (Ideal for candidates with solid customer service foundations looking to expand into client and fleet support roles).

Contract position based out of Alpharetta, GA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Alpharetta, GA.

This position is anticipated to close on Mar 10, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.