Patient Concierge Representative

Call Center Representative | Entry Level | Bilingual Spanish (required)

Location: Alpharetta, GA
Job Type: Full-Time
Schedule: Monday-Friday, 9:00 AM-6:00 PM
Training Schedule (first two weeks): 8:00 AM-5:00 PM

We are seeking an upbeat and friendly Bilingual
Call Center Representative who is passionate about helping others and thrives in a fast-paced environment.

A Smile 4U is a privately owned dental practice with locations in Decatur, East Point, Hiram, Cartersville, and Dalton. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.

Required Qualifications

• Bilingual in Spanish (required)
• Previous customer service, call center experience is a plus
• Strong communication and organizational skills

• Pay is negotiable and based on experience

• Answer incoming calls and emails promptly and professionally
• Make daily outbound calls to schedule patient appointments per clinic protocols
• Document all call interactions according to standard operating procedures
• Assist in resolving customer complaints with the support of the Customer Service Manager
• Enter new patient information into the practice management system
• Update existing patient records

• Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
• Paid Time Off (PTO) and Paid Holidays
• Opportunities for professional growth
• Unique opportunity to work in a multi-specialty dental practice