Customer Support Representative

Senior Manager, Enterprise Talent Services @ Motion Recruitment

Our client, a major risk/analytics company, is actively looking for a Customer Support Representative to join their team in Alpharetta, GA!

*** This begins as a 6 month contract, with an opportunity to extend or convert to FT ***

• Investigate and resolve disputes within required SLAs
• Respond consumer inquiries or notify them of dispute investigation results
• Refer unresolved consumer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

• High School Diploma or GED (Typically required)
• Entry level
• 2 years customer service related experience required

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Ability to work independently and manage one’s time (Required)
• Ability to accurately document and record customer/client information (Required)
• Previous experience with computer applications, such as MS Outlook or data entry software (Typically required)

Associate

Contract

Customer Service

Administrative and Support Services