Business Analyst

Overview

Market Source is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients.

By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

The Strategic Business Analyst is a non-exempt role responsible for all program analysis, data collection, and reporting, as well as developing program processes to maintain all necessary reporting metrics. The primary role is to collect and analyze data for ongoing evaluation regarding impact on program/department activities. The analyst provides strategic and operational insights to managers to aid in program operational and field decision-making processes.

This position is responsible for identifying and conducting the necessary analyses using quantitative and qualitative data to determine the optimal design for accomplishing program and project goals.

• Provide analysis of performance of field sales/customer engagement team for team management as well as overall general business operations performance for customers (retailers or manufacturers) as well as our team’s sales contributions.
• Analyze performance data to determine significant changes to billing, compensation, organizational changes, model changes, and coverage adjustments to the overall program.
• Collect and analyze data for standard reporting, ad‑hoc reporting and miscellaneous reports requested.
• Present data in a clear, effective, concise deliverable manner, using visuals as appropriate.
• Work with program lead to assist with program tracking and other similar tasks.
• Analyze program initiatives to develop, measure, track, and report on key performance metrics and ROI.
• Work with program and field management to establish reporting processes.
• Proactively provide management support by identifying trends and developing analytical intelligence.
• Demonstrate a strong sense of ownership for the end product through continual process improvement.
• Develop new processes to improve program execution efficiency.
• Ensure issues are identified, tracked, reported on, and resolved within predefined timelines.
• Create program and business executive summaries.
• Maintain data integrity and perform necessary data gathering to understand current business processes and systems.
• Define necessary business and functional requirements for IT and Operations to execute, so the appropriate business processes and technologies are developed.
• Work with Ops/IT after requirements have been completed to ensure that the project is launched according to project goals and expectations.
• Create PowerPoint presentations for meetings and account reviews.
• Support daily functions including analyzing, confirming receipt, and storing of reports.
• Communicate complex concepts in a simple way.
• Create and maintain forecasting models for use at all levels of the business.
• Act as a liaison between the program and the CRM administrators, helping to define means of capturing pertinent data.
• Design process/system improvements to automate process flow, enhancing productivity.
• Assist in creating and training on systems, processes, and productivity tools.
• Work directly with program leadership and MS finance/payroll to reconcile employee commissions monthly.

• Maintains client engagement, field sales engagements, and support team engagement.
• Has minimal impact on budget planning.
• Engages in client-facing reports as well as program-level reports such as ROI and CIA.
• Reports directly to the Program Director and is viewed as a leader within the organization.
• Requires a self-motivated individual willing to work with program leadership to make fact-based recommendations that may impact how the business is…