Operations Specialist II

Overview

Aon is hiring for an Operations Specialist II. This is a hybrid position, working out of our Alpharetta, GA office.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• Manage and process complex client/carrier fulfillment duties
• Facilitate communication and teamwork across departments to solve operational challenges efficiently
• Attends and participates in client and internal meetings
• Responsible for client escalations and audits; provides required research and supplies documents and/or data as requested
• Maintain department productivity standards and goals
• Ensure compliance with team standard operating procedures
• Liaison with other teams within Aon Affinity
• Coordinate document processes between entities, archival and retrieval
• Contribute to process optimization by identifying improvement opportunities and proposing actionable enhancements
• Generate, analyze, and share operational reports to support informed decision-making
• Embrace continuous learning by actively pursuing training and development opportunities
• Special/additional projects as requested

• 2-4 years of administrative general office experience
• Solid communication and organizational skills
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Good interpersonal skills with a customer service focus
• Proven ability to prioritize work and complete tasks within service levels
• Attention to detail with a high level of accuracy
• Strong PC skills - Proficiency in Word, Excel, One Note, Outlook, Teams
• Ability to apply basic math skills

• High School Diploma or GED

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing Rea or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $45,000 to $52,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be…