Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 2428)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. We offer a wide range of products that cater to gamers worldwide and strive to create unforgettable experiences for every guest.

• Provide best‑in‑class guest service: greet guests promptly; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the POS computer system.
• Respond to guest comments or questions in person or on the phone; handle phone calls professionally.
• Promote Game Stop’s unique guest benefits, e.g., reservations program, trade‑in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager in setting guest service expectations for store associates and training associates in all aspects of their responsibilities.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely recognition and feedback to all store associates and input written feedback into Workday / HR system.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift.
• Schedule store associates, ensuring adherence to scheduling guidelines and accounting for breaks and meals.
• Approve payroll and time‑off requests and verify that associates are paid for all hours worked.
• Maintain clean, organized store areas, including restrooms, and ensure fixtures and equipment are working properly.
• Fulfill and ship Omni‑Channel orders daily.
• Prevent inventory shrinkage through effective loss prevention practices, and inspect associates’ packages at closing or shift end.
• Support the team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform inventory counts, restock merchandise, and maintain product presentation on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly; complete closeout paperwork and bank deposit slips accurately.
• Verify shipments for discrepancies and record them in the POS system; communicate issues to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls promptly, labeling boxes appropriately.
• Maintain awareness of associate and guest safety, identify hazards, and report injuries promptly.
• Assist in maintaining store records/files and ensuring manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to work in the United States.
• Minimum age: 18 years.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and as part of a team to perform assigned tasks on time.
• Meet associate performance expectations,…