More jobs:
Account Service Representative; ASR
Job in
Alliance, Stark County, Ohio, 44601, USA
Listed on 2026-02-04
Listing for:
MPI Label Systems
Full Time
position Listed on 2026-02-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Overview
MPI Labels is seeking a motivated and detail-oriented Account Service Representative (ASR) to support our customer service team at our Alliance, Ohio, manufacturing facility. The ASR will serve as the primary inside contact for assigned customer accounts, ensuring their needs are met efficiently and professionally.
Responsibilities- Serve as the inside point of contact for assigned customer accounts
- Process customer orders by entering sales orders and production jobs
- Handle all necessary paperwork and documentation accurately and on time
- Maintain strong, direct communication between management, customers, sales, and production
- Provide timely responses to customer inquiries across various channels
- Ensure a positive, empathetic, and professional attitude is displayed in every customer interaction
- Update and maintain customer-related documents in Google Sheets / Docs
- Collaborate with internal teams to ensure customer satisfaction and timely delivery
- Experience in manufacturing and customer service
- Proficiency in Microsoft Office, especially Excel
- Familiarity with Google Suite (Docs, Sheets, etc.)
- Strong attention to detail and organizational skills
- Excellent written and verbal communication abilities
- Experience in the printing or packaging industry is a plus, but not required
- Full-time position: 40 hours/week (Monday–Friday)
MPI offers a competitive wage, health insurance, 401k, paid holidays & vacation.
E-mail your resume and references to
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