Service Manager - Heavy Construction Equipment

Job Description

Service Manager - Heavy Construction Equipment

Location: Philadelphia, PA
Reports To: Branch Manager
Position Type: Full-Time

Position Overview

We are seeking an experienced Service Manager to lead shop and field service operations supporting heavy construction and specialty equipment. This role is responsible for day-to-day service execution, customer satisfaction, team leadership, and operational performance. The ideal candidate is a strong leader with a solid background in heavy equipment service, scheduling, and cost control, and a customer-first mindset.

Key Responsibilities

• Manage daily operations of shop and road service teams to ensure safe, efficient, and high-quality service delivery

• Build and maintain strong customer relationships, serving as a key point of contact for service-related needs

• Oversee scheduling, workflow planning, and work order management to meet customer and business deadlines

• Monitor service performance, labor utilization, and cost control to support profitability and efficiency

• Partner with local unions to maintain a positive, productive, and compliant work environment

• Coach, train, and develop technicians and service staff, driving performance and professional growth

• Support service standards, safety initiatives, and continuous improvement efforts

Qualifications & Preferred Experience

• Proven leadership and people management experience in a heavy equipment service environment

• Strong customer service and relationship-building skills

• Experience managing shop and field service scheduling, work orders, and service costs

• Ability to lead, motivate, and develop technical teams

• Background supporting construction, foundation, utility, crane, or specialty equipment is preferred

• Strong communication, organizational, and problem-solving skills

• A desire to learn and grow within a service leadership role

Compensation & Benefits

• Competitive wages and company bonus program

• Full medical, dental, and vision coverage

• Competitive vacation, holiday, and sick time

• 401(k) savings plans and pension programs

• Stable leadership role with long-term growth opportunity

Why This Role

• Leadership position with direct impact on service operations and customer satisfaction

• Opportunity to manage both shop and field service teams

• Long-term career growth with a well-established equipment service organization

Apply Today!

To be considered for this opportunity, please submit your resume to or call Mark Jeffree at to further discuss.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.

We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.