IT Support Specialist

Application Instructions

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Position Description

The Butz Family of Companies seeks an IT Support Specialist at Alvin H. Butz located in Allentown, Pennsylvania. This individual will assist the IT Manager in various Tier 1 level administrative duties such as providing initial contact to telephone requests and emails from users, and promptly and appropriately dealing with other end user support . We thrive on delivering large scale projects for clients that embrace our innovative mindset and are looking to add talent to our growing team.

Responsibilities

• Acts as initial contact person for IT Help Desk inquiries
• Log support calls and emails into Track it ;
  Prioritizes issues appropriately based on department standards
• Direct support requests to the appropriate member of the IT Department ;
  Escalate critical user issues to IT Manage r
• Equipment ordering
• Maintains maintenance agreements, warranty expirations and software renewals
• Maintains departmental documentation

Position Requirements

Qualifications include:
Proficient in M365 products including Teams, windows based operating system experience, 1-2 years Level 1 Support Technician experience, IT related Associates Degree/ BA or Technical school or 3-5 years on the job experience in equivalent role, excellent organization and communication skills, detail oriented

Equal Opportunity Employer

This company is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regards to race, color, religion, sex, age, disability or any other protected categories. It is our intention that all qualified applicant be given equal opportunity and that selection decisions be based on job-related factors.