Specialist, LER Emergency Response Center

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Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is "yes," you should join T-Mobile's All-Star Legal Team

T-Mobile's Legal and Emergency Response team (LER) protects the confidentiality and security of T-Mobile subscriber information while providing outstanding customer service to those seeking lawful release of subscriber records. LER is committed to being an engaged and high-performing team that supports T-Mobile, its customers, and agencies or entities that serve legal demands for customer information with quality, efficiency and in compliance with law.

LER has the following four major areas of responsibility: CALEA/ECPA/NSA Compliance, Emergency Response Compliance, Government Support, and LER Technology Roadmap & Support.

The Specialist, LER Emergency Response Center provides 24 x 7 phone support to Law Enforcement Agencies (LEA) and Public Safety Answering Point (PSAP) requestors. The Specialist shall respond to requests that are of an emergency or exigent nature. The Specialist will receive off the phone exigent requests where they will then need to process and respond to these requests in a timely manner.

The Specialist position requires strong interpersonal skills, excellence in courtesy and concern, as well as always maintaining professionalism to provide a valued experience.

*** The shift for this position has not been determined but likely will be into the night or overnight and weekends**
* What you'll do in your role.

• Answers telephone calls that come into a call center-like queue from external sources as well as escalated calls occasionally. Also determines priority relative to emergency issues.
• Ability to receive, process, and respond to written exigent requests in a timely manner. Also needs to utilize resource documentation for reference to deliver a consistent response.
• Ability to work evenings, weekends, Holidays, overtime, or varied shifts as assigned. This position requires reliable, predictable, and consistent attendance.
• Meet established department productivity and quality standards.
• Complete training requirements to stay current on existing policy and procedures, to grow skills, and to maintain proficiency on company values and organizational requirements.
• May travel to represent T-Mobile in court as a custodian of record on rare occasions.
• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring.

• Experience in a call center environment, or comparable customer service experience or PSAP (public safety answering point) queue experience.
• Prior experience with Law Enforcement Agencies (LEA) or Public Safety Answering Point (PSAP) preferred.
• Microsoft Office
• Organization, attention to detail, Confidentiality, Strong Communication.

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.

Travel
:
Travel Required (Yes/No):
No

DOT Regulated
:
DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Base Pay Range: $24.24 - $43.72

Corporate Bonus Target: 5%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible…