Client Success Manager; Sr

Company Overview

Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines.

Our customers include many global blue‑chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors.

As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross‑selling. This is a high‑impact, customer‑facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross‑sell opportunities, consistently driving increased value for both the customer and the organization.

• Understand the needs of your customers and effectively align Inbenta solutions to solve those needs.
• Manage and retain current business through proactive engagement, servicing, and support.
• Generate cross‑sell and upsell opportunities to share with the Sales team for revenue expansion.
• Work collaboratively with cross‑functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria.
• Actively monitor client activity and proactively work with clients to realize the full value of the Inbenta solution.
• Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
• Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
• Single point of ownership and contact with customers and internal stakeholders.
• Be the Voice of the Customer: partner with cross‑functional teams to translate customer business needs and product insights into new solutions and capabilities.
• Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
• Work collaboratively with the Marketing team to build customer testimonials and referrals.
• Own the renewal processes to increase client loyalty, retention, and revenue growth.
• Be an Inbenta product and solutions expert.
• Maintain system records including but not limited to CRM, Click Up, etc.
• Proactively identify and prioritize resources and efforts according to value and risk.

• Bachelor’s degree in business, Computer Science, Engineering, or a related field.
• 5-7 years of experience in tech/software as a service sales role.
• Preferred experience includes familiarity with AI, ML, NLP, APIs, and SDKs.
• Languages:
  
  English (bi‑lingual a plus).

• Consultative selling skills.
• Negotiation skills.
• Value‑based selling skills.
• Advanced communication skills, both verbal and written.
• Results‑oriented.
• Account and pipeline management.
• Self‑learner focused on continuous improvement.
• Collaboration skills.
• Team oriented.
• Analytically oriented.
• Focused on winning.
• Software and tools experience.
• Salesforce and other CRM tools.
• Linked In Sales Navigator.
• Zoom info.
• Google Applications.
• MS Applications.
• Teams.

• Competitive base salary plus commissions.
• Hybrid work model with the opportunity to work remotely.
• Full‑time.

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