Lead Customer Service Associate

Lead Experience Associate

Location:

Allen, TX

Report To:
General Manager

Hours

Required:

Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.

Team Leader. Vibe Keeper. Guest Experience MVP. We’re on the hunt for a high-energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third. As a Lead Experience Associate, you’ll own the guest experience, guide your teammates, and bring big TOCA energy to everything you do.
owning the front desk- owns first and last impression

• Own the Guest Experience (30%)
  • Greet guests like they’re VIPs (because they are!)
  • Answer questions, solve problems, and spread good vibes (you lead the front desk experience!)
  • Handle feedback with care and confidence
• Coach & Champion Your Team (25%)
  • Run the shift like a mini-manager
  • Delegate tasks, coach teammates, and bring the hype
  • Train new comers and level‑up current teammates
• Operations Expert (20%)
  • Keep the center clean, stocked, and flowin'
  • Handle check‑ins, reservations, and event logistics
  • Crush your open/close checklist daily
  • Work concessions as needed (locations with food and beverage)
• Problem Solving (10%)
  • Fix guest issues fast and with finesse
  • Know when to escape, and come with solutions
• Communication (10%)
  • Share updates, feedback, and squad goals
  • Keep leadership and teammates in sync
• Admin But Make it Snappy (5%)
  • Handle waivers, payments, and light reporting
• TOCA Culture (100%)
  • Model our service commitment standards by being professional, welcoming, aware, outgoing and proud.
  • Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

• Leadership experience or natural “take charge” energy
• A passion for people + a cool head under pressure
• Tech confidence (Google Suite, scheduling tools, etc.)
• Flexibility to work nights/weekends (that’s our peak time!)
• Ability to lift 30+ lbs and be on your feet for long shifts
• Food handlers card for our centers that require them

• Competitive Pay and On‑Demand Pay
• Part‑Time, Flexibility
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions
• 50% Off Classes
• Free Pick/League Play
• 1 Free Birthday Party
• Food and Beverage Discount
• 2 Free Packages to share with your squad