Emergency Telecommunications Manager

Description

HIRING RANGE: $40.99 - $50,21 HOURLY

FULL SALARY RANGE: $40.99 - $59.44 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission is  To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced .

Our employees serve the citizens of Allen with the PRIDE values. We do  
Work that MATTERS!

• People First- Giving priority to others
• Respect- Treating others with courtesy and dignity
• Integrity- Serving with honesty, trust and hard work
• Deliver- Following through on commitments while exceeding expectations
• Excel- Creating an innovative and improving work environment

The purpose of this position is to oversee the Communications Center operations and public safety dispatch under the general direction of the Deputy Chief. This is accomplished by updating policies and procedures, responding to complaints, and preparing reports and documentation. Other duties may include managing the Unit, overseeing the budgetary process, supervising assigned personnel and interfacing with other City employees and citizens.

This position provides direction for other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Oversees operation and maintenance of telephones, computers, and communications equipment associated with public safety communications.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures.
• Manages assigned personnel by motivating and leading, correcting personnel issues, resolving problems and administering the disciplinary process.
• Develops and implements long and short term strategic plans, goals, and objectives for the Communications Unit. Evaluates efficiency and effectiveness of programs, operations, procedures, and resource management; implements improvements in programs, operations, procedures, and resource management; implements improvements in programs and operations procedures as needed.
• Develops, updates, and implements standard operating procedures governing Communications Center operations. Coordinates communications functions among the Police Department, Fire Department, and Communications Unit and resolves issues between the entities.
• Responds to inquires or complaints related to Communications Center operations, activities, or personnel. Researches inquiry/complaint, reports findings, and initiates resolution.

Formal Education / Knowledge

Associate's degree in public safety or a related field or equivalent combination of education and experience.

Experience

Over six years of relevant experience of which at least four are in a supervisory capacity.

Certifications and Other Requirements

• Valid Texas Class C Driver's License
• TCLEOSE Intermediate Telecommunicators Certificate
• State of Texas Department of Public Safety Full Access Certificate
• Emergency Medical Dispatch Certificate

Overall Physical Strength Demands

Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly or requires walking or standing to a significant degree.

Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such…