Senior Project Lead, Global Cloud Operations

Senior Project Lead, Global Cloud Operations

We help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80 % of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Within the Product Engineering Global Cloud Operations (GCO) organization, our Project & Program Office is focused on the best in class project execution to accelerate S/4 HANA cloud adoption in the market. The Project Office manages the planning and implementation, and also owns the escalation management during planned project activities. The Senior Project Lead will work in Global Cloud Operations accounts in the Americas.

• Build and operate a world‑class, efficient and reliable organization to support our customers’ journey toward their next‑generation business
• Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis
• Accelerate innovations to the S/4 HANA platform
• Manage system landscape provisioning, application installations, upgrades and migrations
• Perform project management for all GCO Delivery Projects
• Act as the main interface to the customer project team to ensure effective communication

These priorities are transferred into the Project & Program Office Organization in order to support the accelerated SAP HANA growth and adoption goals, and to ensure that SAP customers have an effective & secure way to move into the GCO Managed Cloud. In order to increase our delivery strength, the Project & Program Office Organization requires talented, hands‑on experts in application and technology areas, ideally candidates who are interested in the combination of these areas.

• You are a key contact for all topics around GCO technology to ensure a smooth move to the SAP HANA system landscape in the cloud.
• Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.
• The Project Lead manages the provisioning and upgrades of system landscapes in the GCO Managed Cloud.
• This role serves as an interface between the Sales / Client Delivery Management and the GCO Delivery Technical experts.
• Ability to work under pressure and constantly add value to customer and within organization.
• Collaborate with different teams within the GCO Delivery organization and with other lines of business to ensure excellent customer satisfaction; this includes interfacing with customers.

• Demonstrate IT Project Management Competences
• Process affinity and strong process orientations
• Profound IT backend technology experience
• Experience in performing system owner related tasks
• Experience in working with cross‑cultural teams or individuals
• Experience in working with cross‑functional teams
• Actively manage project escalations
• Experience in managing SAP release upgrades
• May be required to work on weekends, off‑hours, flexibility is a must
• Bachelor’s degree or higher in one of the following areas:
  Computer Science, Engineering, Information Management.
• Overall 8+ years of related professional experience incl. 5+ years of experience in managing/ running landscape provisioning, installation, migration and upgrades and minimum 3 years of experience in a customer facing role with excellent command on de‑escalating critical situations.

• Good understanding of SAP Next Generation solutions and services (S4
  
  HANA, Analytics, Cloud, Mobility, HANA, Sybase)
• SAP Basis Lead with strong knowledge and hands on experience (desirable)
• Datacenter migration experience (desirable)

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