Fraud Investigator Allen, TX

Fraud Investigator job at UNIFY Financial Credit Union. Allen, TX.

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter.

We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful.

Researches, analyzes, and generates accurate and meaningful information to assist in performing fraud investigation and loss prevention functions to detect, identify, prevent, and protect the Credit Union from financial crimes and fraudulent activities. Manages multiple cases involving fraudulent activities.

Notes: This role will work onsite daily from our Ops Center in Allen, TX.

This role is not eligible for remote work. To support our West Coast locations, this role will work a second shift, with an estimated start time between 10:00-11:00AM CST.

• Conducts fraud investigations and loss prevention procedures, including reviewing fraud monitoring reports, conducting special investigation and research, and preparing and delivering fraud awareness training.
• Performs daily reviews of Fidelity Information Systems (FIS) fraud alerts and identifies any suspicious accounts within UNIFY’s member databases.
• Performs daily reviews of customized reports and Verafin system alerts, to identify instances of account abuse and/or fraud including counterfeiting, forgery, altered checks, identity theft, and account takeover.
• Analyzes other high-risk transaction data to detect potential fraud activities.
• Performs thorough review on member accounts suspected of abuse, fraud, or negligence. Takes appropriate action to restrict and/or remove services from accounts suspected of abuse or fraud and communicates with team members from other departments involved with identified member accounts, to alert the team member and/or the member of the restrictions.
• Supports team members of Branch Operations, Contact Center, OSC, Collection and other Credit Union functions with questions/concerns on identified instances of fraud or potential fraud. Provides guidance on appropriate course of action.
• Prepares and files necessary reports following fraud investigations, including criminal complaints with local law enforcement and Suspicious Activity Reports.
• Assists in gathering of statistics and information necessary in preparation of periodic fraud reports.
• Ensures full compliance with UNIFY Financial Credit Union Core Values, Service Standards, policies, and procedures; and with the Bank Secrecy Act.
• Completes card analysis in line with identifying and understanding fraud patterns, proposing rules and other supplementary countermeasures to address BIN attacks and card compromises.
• Presents findings and proposals to leadership/management and assess the effectiveness of rule implementation post-production.
• Works with leadership to gain knowledge on the card platforms and tools to enhance the mitigation strategies.
• Performs other duties as assigned.

• Bachelor’s degree preferred in Accounting, Finance, Business or related field; and a minimum of four years fraud investigation and interviewing experience, preferably in a financial institution. Professional certification preferred (e.g. CFE, etc.).
• Must have 5 years’ experience working directly in fraud investigations.
• Requires knowledge of financial institution policies and practices, including all aspects of branch operations, services and products; and knowledge and understanding of state and federal regulations pertaining to financial crime and fraud reporting requirements.
• Experience with electronic investigations including but not limited to online banking and ACH transactions.
• Requires critical thinking and data analysis skills as well as effective verbal and written communication skills and proficiency with Microsoft Office tools and…