Loss Mitigation Rep

Position Purpose and Objectives

The Loss Mitigation Auto Representative is responsible for proactively managing delinquent auto loan accounts to prevent repossession whenever possible while protecting the credit union’s collateral position. This role requires advanced negotiation skills, investigative skip‑tracing abilities, and sound judgment to determine when repossession is unavoidable and to execute placements in full compliance with state and federal regulations.

The primary objective is to minimize charge‑offs, reduce repossession frequency, protect collateral value, and deliver fair, respectful member solutions.

• Contact delinquent members to identify hardship causes and negotiate sustainable payment arrangements.
• Analyze member financial situations and recommend appropriate workout options (extensions, deferments, payment arrangements, reinstatement plans).
• Counsel members on consequences of continued delinquency, including repossession and credit impact.
• Document all negotiations and maintain accurate system notes to support regulatory compliance.
• Monitor high‑risk accounts to intervene prior to repossession assignment.
• Collaborate with internal departments to identify early‑warning indicators of potential default.

• Determine when repossession is necessary based on delinquency status, risk assessment, and member cooperation.
• Assign repossession orders to approved vendors in compliance with Texas Debt Collection Codes and UCC requirements.
• Verify proper notices have been issued prior to placement.
• Monitor repossession activity from assignment through recovery.
• Ensure compliance with all repossession laws, including right‑to‑cure notices and post‑repossession disclosures.
• Work with members to redeem repossessed vehicles when appropriate.
• Coordinate post‑recovery processes including remarketing, deficiency balance establishment, and documentation.

• Perform advanced skip tracing using internal systems, third‑party tools, and investigative techniques.
• Locate members and collateral using public records, credit bureau data, and other lawful resources.
• Analyze payment patterns, employment data, and behavioral trends to determine recovery likelihood.
• Document investigative efforts thoroughly for audit and legal defensibility.

• Negotiate payment arrangements, reinstatements, and settlement agreements within approved authority limits.
• Evaluate cost‑benefit of repossession versus workout solutions.
• Work charged‑off accounts to secure voluntary payments or settlements.
• Recommend legal action or further recovery efforts when appropriate.
• Maintain professionalism and emotional intelligence during high‑stress member interactions.

• Ensure all actions comply with:
  • Texas Debt Collection Act
  • UCC Article 9
  • FDCPA (as applicable)
  • CFPB guidelines
• Maintain audit‑ready documentation for all collection and repossession activity.
• Adhere to internal policies governing collateral recovery and charge‑of

• MUST Understanding of Credit Union lending programs, policies, and default enforcement clauses
• Thorough knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements
• Previous experience regarding repossession, remarketing, collateral protection insurance, and third party management preferred.
• Advanced negotiation and conflict resolution skills.
• Strong investigative and skip‑tracing capabilities.
• Thorough knowledge of secured lending, collateral enforcement, and repossession laws.
• Ability to assess financial risk and make sound recovery decisions.
• Emotional intelligence and ability to de‑escalate difficult conversations.
• High sense of urgency and time management in deadline‑driven environment.
• Strong documentation discipline and regulatory awareness.
• Ability to exercise independent judgment with minimal supervision

High school diploma or general education degree (GED).

2–4 years of collections, recovery, or loss mitigation…