Hotline Advocate

Overview

Join One of Orange County's Best Places to Work!

Voted Top Places to Work OC Register 2025 and Best Places to Work by Orange County Business Journal - 2019

At Laura's House
, we don't just offer jobs—we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Hotline Advocate

Monday – Friday 9:00am–5:30pm

• Directly support individuals and families during their most critical moments
• Be part of a dedicated, mission-driven team
• Gain hands-on experience in crisis intervention and domestic violence services
• Make an immediate, powerful difference in your community

• Respond compassionately to 24-hour hotline calls, offering crisis intervention, vital information, and referrals
• Conduct intake calls for those seeking Emergency Shelter
• Facilitate access to Safety Net for eligible callers (including occasional food drop-offs)
• Provide conflict resolutions and support to shelter residents
• Assist with child supervision and supervise volunteers as needed
• Enforce shelter policies to maintain a safe, respectful environment
• Input statistical data for contract and other reporting as needed
• Complete additional agency responsibilities as required

Education & Experience (Preferred):

• Bachelor's degree in human services or a related field, or equivalent experience
• Experience with crisis intervention and/or serving survivors of domestic violence
• Residential services background a plus
• Completion (or willingness to complete upon hire) of the 40-hour domestic violence training required by law

• Spanish language skills a plus
• Strong oral and written communication
• Excellent customer service and basic computer proficiency
• Independent worker with boundary-awareness
• CPR and First Aid certified

• Valid driver's license, reliable transportation, and appropriate insurance
• Must pass Live Scan and TB test
• Will be required to stand; walk; sit; use hands to feel and handle; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
• Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

• Maintain strict confidentiality for clients, staff, and agency information
• Present a positive, professional demeanor in all interactions
• Maintain appropriate boundaries and an organized workspace
• Participate in agency events, training, or presentations as needed

• Make a tangible difference every day
• Collaborate with a diverse, passionate team
• Enjoy a work culture built on respect, inclusion, and impact
• Be part of an organization committed to your growth and training

A Place for Everyone

Laura's House is proud to be an equal opportunity employer
. We welcome all individuals—regardless of race, gender, sexual orientation, disability, or background—to bring their full, authentic selves to our work.

Come be a part of something bigger than a job.
Join Laura's House family and help us create safe, bright futures for families in need.

Client/Mission Focused;
Communication;
Respect;
Compassion;
Collaboration;
Innovation.

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability,…