Car Wash Customer Service Lead

Overview

BLISS Car Wash is seeking a Customer Service Lead (GSL). The role includes assisting in day-to-day operations from site upkeep to guest service and membership sales, and training a positive team. An outgoing and friendly personality with a passion for guest care is a key component of this role.

• $17 to $19 per hour plus commission
• $500 Sign-on Bonus

• Benefits:
• Flexible working hours
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans
• 401k with Employer Matching
• FREE weekly car washes
• Opportunity for growth within the BLISS family

We offer the opportunity for growth within the BLISS family and value each one of our team members.

• Lead site staff and improve/maintain a clean, safe & efficient site
• Assist with daily paperwork in the Manager/Assistant Site Manager absence
• Provide the best customer experience by training the team on all internal and external programs and building customer loyalty through the membership program
• Train the team on Monthly Unlimited Wash Memberships as well as Single Wash Packages
• Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to
• Strong problem-solving skills and regular communication with the Site Manager
• Follow through on-site open/close process and ensure the site is fully operational during business hours
• Create a culture and level of interaction to ensure exceptional customer care
• Provide strong, positive, and proactive leadership to the team with direction, training, and feedback
• Sustain a high level of product knowledge and product preparation
• Maintain clean work areas
• Maintain a safe work environment for employees, vendors, and guests
• Follow directions and make decisions consistent with job functions
• Perform (after-hours) site cleaning (tunnel equipment, tunnel floor, walls, pit, vacuum area, walkways, queuing area, etc.)
• Maintain high standards of personal appearance and grooming per uniform policy
• Comply with local, state, and federal laws as well as internal audits
• Enjoy working outdoors
• Be a team player

• Greet and create an exceptional first impression for all guests
• Offer & Sell Monthly Unlimited Wash Memberships and Single Wash Packages
• Ensure all vehicles are loaded correctly and safely onto the conveyor
• Prep the vehicle within company guidelines
• Quality Control Area (If applicable) - verify all vehicles are BLISS clean as well as wipe down vehicles within company guidelines

• Always maintain the highest level of customer care
• Ability to adapt to the ever-changing high-volume retail
• Have the capacity to take initiative when problems arise
• Flexibility to adapt to a variety of situations
• Attention to detail with the capability to prioritize and meet deadlines
• Ability to work varied hours/days as business dictates
• Demonstrates ability to improve staff performance through motivation, training, and setting clear expectations

• Excellent verbal communication skills
• Must be able to lead, support, and contribute to team goals

• Ability to communicate in English
• Communicate operational concerns with Management and co-workers

• Reports to the Site Manager

• Works outdoors with exposure to fumes from vehicles, equipment, and cleaning solvents
• Constant fluctuation in temperature and conditions
• Noise and vibration exposure

• Must have the ability to lift up to 50 lbs
• Ability to stand or walk for extended periods
• Flexible hours, nights and days, weekends, and holidays
• Ability to operate all related equipment

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. A Sign-on bonus is payable after 90 days of continued employment.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.