Technician II, IT Support

Job Description

Salary Range

$33.00 - $34.00/hour

Financial compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand.

Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory levels and participate in IT related projects.

• Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
• Lead the coordination of replacing leased workstation equipment to ensure an accurate transfer of all data and software applications.
• Lead the process to triage, assign and elevate tickets through the IT help desk ticketing system.
• Lead in maintaining the IT hardware inventory including workstations, monitors, docking stations, printers, etc.
• Support the SharePoint Online sites and oversee the IT Department area on the company intranet.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data.
• Wipe data from leased workstations using enterprise software and process for shipment back to vendor.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, One Drive, Teams) and Adobe Creative Suite.
• Understanding of software as a service, single sign-on, multifactor authentication and security practices.
• Document end user help guides, updates to intranet, asset lists, and incidents.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Perform additional responsibilities as assigned.

• Bachelor’s degree or Associate degree in Computer Information Systems or related field.
• Minimum of two (2) years of experience in working within an IT help desk, support, or customer service role in an enterprise level organization.
• Intermediate understanding of IT technology such as computer hardware and Microsoft products (Outlook, Word, Excel, PowerPoint, SharePoint, One Drive, Teams, Windows 10/11, etc.).
• Strong customer service skills.
• Effective written and verbal communication skills.

• Excellent listening and interpersonal skills with ability to work effectively with all levels of personnel within an organization.
• Intermediate technical knowledge, problem solving skills, and troubleshooting.
• Ability to effectively prioritize, follow instructions, and execute tasks in a fast-paced dynamic environment.
• Attention to details and document tasks by following proper procedures.
• Ability to work independently or in a team-oriented setting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

If you are applying to perform work for Terumo Neuro in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Terumo Neuro reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Terumo Neuro will consider for employment qualified job applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance.

US - United States