Training, Quality, and Audit Specialist - Access Center Exempt; Non-Union

Overview

Training, Quality, and Audit Specialist - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union)

• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Create “self-paced” learning avenues using video, audio and other computer-based learning tools.
• Develops and executes training for supervisors and agents on the team.
• Develop specific classroom style training programs for new applications and hardware.
• Efficiently teach all levels of learners. Explain complex ideas in ways that meet the needs of variety of education and experience levels.
• Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures.
• Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts.
• Monitor evaluate and record training activities and program effectiveness.
• Provide feedback information regarding course delivery, learner reception, and class responses to curriculum to Intake/Lead Educator.
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or end users.
• Assesses and improves work group effectiveness and ensures orientation core competencies to departmental staff. Recommends and assists with the development and implementation of policies and procedures.
• Design, plan, organize and direct orientation and training for employees on Information Technology applications.
• Schedule classes based on availability of classrooms, equipment, and instructors.
• Develop rapport with a variety of learners (across functions and roles, hierarchical levels, educational background, cultural and ethnic identities, and learning styles).
• Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.
• Ensures all training provided is consistent with Federal and State regulation, policies, and accreditation of compliance requirements.
• Perform other duties as assigned.

• High school diploma or equivalent
• Minimum of 3 years proven training experience in a healthcare setting
• Significant hands-on experience developing a range of quick reference guides
• Knowledge of business office procedures
• Knowledge of medical terminology and coding
• Knowledge of grammar, spelling, and punctuation to type patient information
• Ability to read, understand, and follow oral, and written instructions and establish and maintain effective working relationships with patients, employees, and the public
• Excellent time management, organizational skills, research/analytical skills, negotiation, communication (written and verbal), and interpersonal skills
• Capable of working assigned shifts, overtime when approved
• Capable of reading the policy and procedure manual and understanding information pertaining to specific job duties and the general information for all hospital employees

• Bachelor’s Degree in a related field
• Experience working in large and dynamic project environments

• Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)

Salary:
The annual base salary range for this position is $68,640.00 - $.

Note:

When extending an offer of employment, USC considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

• Mid-Senior level

• Full-time

• Accounting/Auditing and Finance

• Hospitals and Health Care