Optometric Technician

Lens Crafters - Optometric Technician

Join to apply for the Lens Crafters - Optometric Technician role at Lens Crafters

• Requisition : 913539
• Store #: 000408 Lens Crafters
• Position: Part‑Time

Lens Crafters is a place for visionaries enabling state‑of‑the‑art technology with a personalized approach to eye care.

The Optometric Technician creates exceptional value by delivering the Lens Crafters experience, ensuring all patients receive the highest quality optometric care and delivering the store’s key performance indicators through flawless execution of the patient experience during and after the exam process.

• Display a professional image, greet patients promptly with a smile.
• Promptly answer the telephone in a friendly and courteous manner.
• Perform a variety of tasks to assist the optometrist in eye examinations…
• Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify situations involving unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams including making NEE calls, 24‑hour confirmation calls and no‑show call‑backs.
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and clutter‑free environment.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees; enter prescription information accurately.
• Maintain a safe working environment for all associates, customers and patients.
• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
• Ability to adapt to various examination scenarios and be personable with patients and staff.
• Perform all pre‑examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have.
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail as capacity and patient demand allows.

• High School graduate or equivalent.
• Minimum of one year of strong customer service skills (internal/external).
• Leadership skills.
• Strong communicator and listener.
• Problem‑solving ability.
• Organisation skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

• Experience in retail and/or optical.
• Experience in healthcare.

Location:

Crystal Lake, IL

Pay Range: $18.61 – $40.04

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.