Accounts Receivable Supervisor

Company Summary

At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™. We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning.

At Young, YOU are at the core of what we do.

The Accounts Receivable Supervisor oversees the daily operations of the accounts receivable function, leading team performance while driving continuous process improvement. This role is responsible for managing day-to-day AR and cash application activities, administering credit control practices, and ensuring adherence to company policies and compliance standards. The Supervisor partners with internal stakeholders to identify efficiencies, strengthen controls, and support effective cash management and financial accuracy.

• You enjoy mentoring and developing a team, while shaping how the department functions.
• You enjoy identifying inefficiencies, tightening workflows and seeing measurable results.
• You thrive with cross collaboration – partnering with sales, finance, and operations.

• Medium sized company – not too big, not too small – just enough to get things done and see your impact.
• Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!
• You love seeing the impact of your work in real time.

• Reporting structure and who this role will interact with – Finance, Sales, Operations, Customer Service and more.

• Leadership & Oversight
  • Serve as the primary contact for all accounts receivable activities.
  • Lead, direct, and mentor accounts receivable staff to maintain performance standards, including collections timeliness, cash application accuracy, and control compliance.
  • Supervise AR specialists by assigning work and training team members on policies and procedures.
  • Support acquisition integrations and other enterprise-wide initiatives as needed.
• Process Development & Compliance
  • Develop, implement, and document policies and standard operating procedures for credit control and cash application, emphasizing structured and repeatable workflows.
  • Develop processes supporting timely customer credit applications, aged balance reporting, and collection forecasting.
  • Ensure valid customer sales tax exemption certificates are properly maintained.
  • Oversee write-offs, offsets, and non-inventory credit memos.
  • Assist external auditors and provide required documentation and support.
  • Lead month‑end accounts receivable close activities.
• Operations & Cross Functional Collaboration
  • Manage customer communications related to monthly statements, invoice discrepancies, and past‑due accounts.
  • Collaborate with AR team members, Sales, and Customer Service regarding delinquent accounts, credits, returns/damages, and pricing or quantity variances.
  • Perform account collections and cash application for assigned business coverage.