Account Manager

Overview

Multi-Housing Depot (MHD) is hiring an Account Manager to play a mission-critical role in the DC & Northern Virginia multifamily renovation market. In this role, you’ll drive revenue growth and strengthen long-term client relationships—owning the full client journey from onboarding to expansion, while ensuring projects are executed with excellence.

• Meet or exceed assigned revenue targets; maintain a 3x pipeline coverage ratio with ~30% close rate
• Conduct client needs assessments, create proposals, and negotiate contracts.
• Respond to client inquiries within 24 hours and maintain >4.5/5 satisfaction scores
• Partner cross-functionally with Design, Distribution, Customer Success, and Accounting teams
• Conduct site visits & measurements (cabinets, countertops, appliances, doors, windows)
• Track activities in CRM (Salesforce/Hub Spot) and analyze data to drive growth
• Represent MHD at client meetings, site visits, and industry events
• 100% Active Accounts retention
• Maintain healthy pipeline activity (3x coverage, 30% close rate)
• Consistently cross-sell/upsell across accounts

• Bachelor’s degree in Business, Marketing, Sales, or equivalent experience in B2B account management
• 2+ years of proven success in account management, client success, or sales (construction or multifamily industry preferred)
• Hands-on experience using measuring tools (tape measure, laser) and interpreting basic site/renovation plans
• Strong communication, negotiation, and organizational skills
• Comfortable working with CRM systems and Microsoft Office Suite
• Ability to read plans, measure accurately, and assess installation readiness
• Willingness to travel within the DC & Northern Virginia territory for client meetings and site visits
• Capable of lifting up to 30 lbs and working safely on active construction sites with PPE

• Competitive base salary + commission structure.
• Transparent performance-based bonus enhancements after 3 and 6 months.
• Clear growth path to Territory Sales Manager with full commission structure.
• Benefits package including health, dental, vision, 401(k), and paid time off.
• Career development, training, and opportunities to grow within MHD.

At Multi Housing Depot, you’ll be part of a team that is the heart of the company
—driving client success, revenue growth, and innovation. We invest in our employees and give them the tools to succeed in an environment built on accountability, collaboration, and growth.