Bookstore Associate; Part Time
Listed on 2026-01-12
-
Retail
Customer Service Rep, Retail Associate/ Customer Service
Association for Career and Technical Education
Title
Bookstore Associate (Part Time)
Employment Type
Salary Range
$20,000.00 - $25,000.00
Job Location
Job Description SUMMARY OF RESPONSIBILITIESthe sale of ACTE books and products. This individual coordinates the entire order process including taking customer orders, resolving conflicts, authorizing returns, processing claims and issuing refunds. Maintains and reconciles inventory and reorders products. Responsible for setting up the onsite bookstore at the annual convention, recommending what products to take, training any temporary staff and handling customer relations.
ESSENTIAL FUNCTIONS- Process product orders and complete the fulfillment process to ensure timely delivery
- Maintain the online bookstore section of the ACTE website (ShopACTE)
- Inventory monitoring, including ordering new products, removing obsolete items, tracking backorder products; notifications of damaged products/claims and follow-up for items requested but never received
- Oversee on-site product sales, bookstore setup and point of sale setup at annual convention
- Provide product sales history and provide comparison reports after each convention
- Provide end-of-month physical inventory counts to reconcile to iMIS inventory
- Coordinate with Mailroom clerk on daily shipping of orders to ensure accuracy
Communicate with customers through various channels while maintaining a positive, empathetic, and professional demeanor - Ensure customer satisfaction and provide professional customer support
- Ability to travel to Annual Convention and occasionally work irregular hours as required
- Other duties as assigned
Internal
:
Works with internal staff members and responds to Board
External
:
Works with vendors, tenants, visitors, members and non-members, vendors of books and products and with authors of ACTE books
- Responsible for providing quality customer service in accordance with the ACTE Customer Service Standards
To apply for this position, you will need to have an account - please select APPLY, login or create an account and complete the required information.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).