Resident Acquisition Coordinator

Housing Alexandria(HALX) is a non-profit affordable housing developer and owner.  to learn more about our history, mission, vision, and values. To apply, please submit a resume and cover letter to (Use the "Apply for this Job" box below).

The Resident Acquisition Coordinator team member will drive and sustain occupancy by executing strategic Low-Income Housing Tax Credit (LIHTC) leasing initiatives, including scheduling, applicant screening, marketing, and fostering meaningful resident experiences. The team member will work to increase resident retention by addressing resident concerns, assisting in property inspections, supporting Resident Services programs, and promoting the property.

The ideal candidate has strong sales, organization, and critical thinking skills. They are patient, mission-driven, and will work diligently to assist community members in finding a home.
Spanish fluency required. This position reports to the Leasing Lead.

• Lead efforts to acquire new residents by responding to inquiries and guiding prospects through leasing.
• Collaborate with leadership and the marketing task force to develop and implement a marketing strategy to meet occupancy goals, increase brand visibility, and build community relationships.
• Thorough and patient interest education of LIHTC program, application process, and document collection preparation.
• Screen prospective residents for eligibility and property requirements according to company guidelines.
• Secure all documentation from tenants/candidates as required to complete the rental application to meet compliance standards.
• Support lease preparation, move-in coordination, and new resident orientation.
• Complete the renewal process to retain current residents, ensuring proactive communication, addressing resident concerns, and securing renewal documentation.
• Maintain resident leases and prepare compliance reports, as required.

• Maintain positive and consistent resident communication by addressing questions, concerns, and creating feedback opportunities.
• Support Resident Services by assisting with community programs and events and fostering a positive living experience.
• Execute community marketing efforts, including online presence, social media management, and updates to the property website.
• Promote community visibility by engaging in local outreach and hosting on-site events to attract prospective residents.
• Maintain partnerships with local organizations, such as courtesy officers, sustainability initiatives, and other community-focused programs.

• Maintain accurate and up-to-date resident-related records in Entrata, SharePoint, and compliance-required platforms.
• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.
• Ensure accurate and up-to-date record-keeping for all leasing, marketing, and resident activities.
• Support HALX fundraising and brand-building campaigns.
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
• Perform other duties as directed.

• Minimum of two years of experience in LIHTC and affordable housing leasing, marketing, or property operations, with a strong focus on customer service.
• Spanish speaking, writing, and reading fluency required.
• Proficient in affordable housing applications and LIHTC compliance processes.
• Tech-savvy, with the ability to navigate property management software (Entrata), update online platforms effectively, and teach residents how to use it.
• Social media and online marketing experience with the ability to create content and engagement.
• Strong interpersonal and communication skills, with a professional and approachable demeanor.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently.
• Commitment to supporting Housing Alexandria’s mission, values, and commitment to diversity, equity, and inclusion.

• Experience in research,…