BOC Specialist - Alexandria, VA

BOC Specialist 4 - Alexandria, VA

M.C. Dean, Inc.

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company’s capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems;

and deliver the management platforms essential for long-term system sustainability.

Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information;
Ability to obtain HSPD-12 Clearance.

• Continuous System Monitoring & Analysis:
  Continuously monitor and evaluate building automation systems (BAS), underlying software, and data elements to ensure correct operation, adherence to calibration requirements, and identification of anomalies.
• Alarm Management & Response:
  Analyze alarms and events in real-time on the BAS to identify root causes of recurring issues and implement corrective actions. Provide daily alarm list reports to the BOC Manager. Respond to service calls and system alarms, diagnose problems, identify causes, and implement effective solutions. Triage system messages and reports, escalating issues appropriately.
• System Optimization & Adjustment:
  Operate and update the BAS to maximize efficiency and revise operating controls as needed to accommodate changes in facility operations or address identified problems and inefficiencies. Apply adjustments to the BAS in response to tenant calls, work orders, and alarms.
• Emergency Response:
  Make confident and timely decisions during emergencies on how to operate critical control systems to ensure continuation of service and operations. Coordinate emergency response between various divisions; MEP, Security Operations Center, PFPA, vendors and contractors.
• Troubleshooting & Maintenance:
  Assist other trades in the field with active troubleshooting of systems. Debug and simulate programs, check calibration of hardware/software devices, configure parameters, and test control components and software. Perform function checks of all control systems and document results.
• Collaboration & Communication:
  Work with MEP to log and identify problem areas. Provide assistance from the BOC/BAS to other trades in the field. Keep the client/call center informed of questions, progress, information needs, and discrepancies. Escalate building issues to the proper entities using real-time judgment. Utilize pass-down procedures to effectively communicate incomplete tasks and system issues.
• Documentation & Reporting:
  Generate Incident Reports and maintain accurate records of system performance and maintenance activities. Develop and maintain procedures and checklists for service calls, routine maintenance, and commissioning tasks.
• Customer Service:
  Field customer service requests courteously and professionally.

• High school diploma or GED with at least 10+ years of progressive experience.
• Vocational school or associate degree in a technical trade preferred.
• Three years BAS monitoring and DDC controls experience within the building controls industry.

• Ability to read and interpret technical documentation, including sequence of operations, technical product literature, programming manuals, and specifications.
• Ability to troubleshoot basic communications wiring, control logic wiring, and end devices.
• Knowledge of commercial building HVAC, Mechanical, Electrical equipment and corresponding controls including relevant hardware and software products.
• Knowledge of commonly…