Member Services Outreach Manager

Overview

Job Requisition : 53217

Closing Date: 02/06/2026

Agency: Teachers' Retirement System of the State of Illinois

Class

Title:

MANAGER - 81550

Salary: $92,295 - $143,980 or $96,910 - $151,179 (Lisle)

Job Type: Salaried

Category: Full Time

County: DuPage;
Sangamon

Number of Vacancies: 1

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TO APPLY FOR THIS POSITION PLEASE VISIT THE TRS WEBSITE:
Careers | Teachers' Retirement System of the State of Illinois

The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest public pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago. TRS serves over 456,000 members and manages a multi-billion-dollar investment portfolio for the exclusive benefit of the membership. TRS is an agency of the State of Illinois governed by a Board of Trustees.

Full- and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees hired after August 17, 2001 participate in the TRS retirement pension plan. Employees also have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a participating reciprocal system under the Illinois Pension Code Retirement Systems Reciprocal Act.

Learn more about careers at TRS:
Careers | Teachers' Retirement System of the State of Illinois

Under the direction of the Chief Benefits Officer, the Member Services Outreach Manager is responsible for leading and overseeing the Member Services Outreach Department, including the direct supervision and development of the Outreach Coordinators. The role is responsible for planning, developing, executing and evaluating a comprehensive member education and engagement program designed to enhance the knowledge and understanding of TRS benefits and retirement security in alignment with TRS organizational goals.

This position may work closely with other internal and external stakeholders such as Counseling, Communications, Deferred Compensation, the Supplemental Savings Plan education representatives and Employer Services to develop stakeholder relationships and coordinate messaging, including but not limited to TRS’s mission and vision, TRS benefits, as well as legislation affecting the System.

This position requires good organization, planning, and the ability to effectively articulate TRS’s mission, vision and statutory requirements. The incumbent must be able to work independently, prioritize and follow through on assignments. The incumbent must possess a comprehensive understanding of the Pension Code, Administrative Rules, TRS rules and procedures, and benefits provided through the Teachers’ Retirement Insurance Program (TRIP) and the State of Illinois Group Insurance Program.

Travel and evening work is required.

• Develop and implement annual external education, outreach, and communication strategies to increase awareness and understanding of retirement security among active members, retirees, and key stakeholders.
• Develop annual schedule of field education services. Coordinate schedules and actively seek opportunities for engagement by developing and leveraging relationships with school districts and other stakeholders to expand educational outreach.
• Support TRS SSP Plan member education by coordinating outreach programs and materials with internal and external stakeholders.
• Coordinate with Counseling Managers regarding scheduling and content of meetings including but not limited to Fall Benefits Information meetings, “It’s Time to Retire” and “What’s Next” presentations.
• Determine when an executive level presence at stakeholder meetings would be appropriate and beneficial.
• Evaluate oral presentations made by Outreach staff to member and stakeholder groups.

• Design the content and development of TRS outreach documents and materials.
• Develop presentations to meet the…