Membership Leader

The American Academy of Otolaryngology-Head and Neck Surgery is seeking a full-time Membership Leader.
This is a hybrid role, in-person in Alexandria, VA three days per week.

The Membership Leaderis  responsible foroverseeingretention and recruitment programs. Reporting and working closely with the Senior Director, Membership & Global Affairs, this role oversees the renewal cycle and acquisition campaigns. Specifically,thispositionisresponsible for developing strategies and implementing outreachesto increase membership numbers, meet/exceed revenue goals, and oversee customer service experience. This position requires a blend of strategic thinking, excellent communication skills, and the ability to analyze data to drive improvements.

• Plan and execute annual renewal campaign
• Working with the Global Team, develop and launch campaigns to grow international membership
• Leverage data/metricstoretainandgrow new membership
• Streamline the retention process to test out new strategies, increase automation, and focus on areas to improve segmented retention
• Manage member services function to ensuretimelines and consistency

• Develop and manageallretention campaigns;suggest enhancementsto existing campaigns as well asnewapproachesto test
• Manage annual outreach to convert residents to first-year members
• Act as liaison to the Membership & Credentials Committee
• Develop and launch new memberacquisition campaignsincluding leveraging Global Grand Round participants, Annual Meeting attendees, and win backsto increase international members
• Work with Senior Director to set annual membership goals
• Providemonthly insight into membership revenue and tracking to annual goals

• Manage the member services staff
• Develop processes to track incoming emails and calls
• Ensureappropriateturnaroundtime and positive member experience
• Lead efforts to streamline renewal billing to large practices
• Ensuremember recordsareaccurateandup-to-date

• Track and report response rates and success measuresforacquisition and retention campaigns
• Work with Communications Team to improveemailROImetrics
• Review accuracy of the database
• Suggest and launch outreaches to update existingmember records

• Bachelor’s degree in a related field and 8+ years of relevant experience in a non-profit member-based organization (relevant experience may be substituted for a degree)
• Demonstrated track recordof growing membership through renewals and acquisitions
• Demonstrated problem solving skills with stakeholders with the ability toanticipateneeds,determinepriorities,and meet deadlines
• Exceptional organizational skills and attention to detail
• Experience with member/customer database (iMIS preferred)
• Strong interpersonal skills and commitment toa high levelof customer service
• Demonstratedverbaland written communications skills to interact effectively with members and customers outside the organization
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet competing deadlines
• Proven ability to work effectively both independently and within a collaborative team environment
• Ability to travel to the AAO-HNSF annual meeting to manage the membership booth and international booth