Human Services Programs Supervisor

Overview

Human Services Benefit Programs Supervisor

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work.

If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Human Services Benefit Programs Supervisor position.

An Overview

Supervisor, Human Services Benefit Programs in the Center for Economic Support (CES) Customer Relations Division is responsible for supervising public benefit programs, service delivery for calls and in-person customer service operations, Alex 311 for DCHS, oversees administrative work for department mail and scanning program documents. The incumbent is a member of the CES Supervisory Team, and Benefit Programs and Customer Relations Leadership teams.

The HS Benefit Programs Supervisor assigns, reviews, and coordinates the work of staff responsible for the provision of public benefits assistance through supervision of staff, program planning, administration, and evaluation; ensures work quality and adherence to established policies and procedures; and is responsible for the training and development of staff competencies in the determination and redetermination of the eligibility of individuals and families for financial and medical assistance, participation in SNAP and food distribution programs;

and information and referral to programs and community resources. The incumbent is responsible to assist in improving the efficiency and effectiveness of department operations and has responsibility for special projects and on-going tasks related to such management functions as short and long-range planning, program evaluation, program development, performance measurement, management and organizational analysis, and management systems design and implementation. The scope and complexity of the duties in this class and the responsibilities assigned requires responsible exercise of expertise knowledge, significant independent judgment, leadership, and innovative approaches to carry out the responsibilities of this position and ensure the accuracy of case processing and compliance with state guidelines.

Work is performed under the administrative supervision of the customer relations division Manager, Human Services Benefits Program. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.

• Aligning the work we do with our strategic plan
• Executing against our strategy and ensuring accountability for our results
• Promoting and encouraging a culture of leadership and ownership at all levels of the organization
• Promoting a culture of service excellence, creativity and entrepreneurship

Lead and supervise public benefit programs and customer service operations; oversee administrative tasks for department mail and scanning program documents; supervise staff providing public benefits assistance; participate in program planning, administration, and evaluation; ensure adherence to policies and procedures; train and develop staff competencies in determination and redetermination of eligibility for financial and medical assistance, SNAP participation, and food distribution programs;

provide information and referrals to programs and community resources; support department efficiency and effectiveness through management of short and long-range planning, program evaluation, program development, performance measurement, and management systems design and implementation. Ensure accuracy of case processing and compliance with state guidelines. Work under the supervision of the CES Customer Relations Division Manager and distinguish from the Benefit Programs Manager by the latter’s broader supervisory responsibilities.

The excerpt describes supervisory responsibilities and departmental leadership requirements, including staff supervision, program planning, administration, evaluation, and knowledge of eligibility determination for financial and medical assistance, SNAP, and food distribution. It emphasizes leadership, independent judgment, and strategic management capabilities in a public benefits context.

To apply for this posting or get more information,  to view the full posting on its official Virginia state job page.

The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression,…