Apartment Maintenance Technician

Overview

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.

If this resonates with you, you might be a great addition to our growing team.

When you join our Service and Asset Preservation Team as a Service Technician, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority.

This position may qualify for a sign-on bonus of $2,000! Please speak with a recruiter for more information.

• Deliver timely, clear and courteous customer service 100% of the time.
• Proactively care for the physical building and the community by maintaining the plumbing, electrical, HVAC and appliance systems.
• Respond to service tickets swiftly, document and communicate service status consistently, and prioritize service requests thoughtfully.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards.
• Perform preventive maintenance and safeguard equipment with regular tune-up.
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns.
• Contribute to the team’s success by achieving individual goals and supporting team goals.

• Has a passion for people and community. We welcome everyone!
• Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry.
• Well versed in all phases of HVAC and mechanical systems.
• Universal EPA/CFC or CAMT Certification.
• Has reliable personal transportation.
• Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.
• Knowledge of preventive maintenance and life safety systems.
• Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for the results.
• Believes in the value of teamwork, understanding that we finish stronger together.

The hourly range for this role is $22.39-$34.83 (subject to experience).

Additional Compensation:
In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

• 401(k) Matching:
  Plan for your future with our generous 401(k) matching program.
• Dental Insurance:
  Keep your smile bright with our comprehensive dental coverage.
• Health Insurance:
  Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance:
  Company-paid life insurance policy for you and your loved ones.
• Disability Insurance:
  Short-term and long-term disability insurance.
• Paid Time Off:
  Recharge and relax with our paid time off policy.
• Paid Holidays:
  Paid time off on holidays.
• Pet Insurance:
  Coverage for your furry friends.
• Rent Discount: 30% discount on rent at any of our communities.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.