ServiceNow Administrator

Overview

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills: Information Technology (IT) Systems, Service Now Administration, Service Now Implementation, Technical Knowledge

Certifications: Certified System Administrator (CSA) | Service Now - Service Now

Experience: 5 + years of related experience

US Citizenship

Required:

Yes

Advance how our customers operate while you advance your career. Join GDIT as a Service Now Administrator and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

The Service Now Administrator is responsible for the configuration, maintenance, and day-to-day support of the Service Now platform. This role ensures the platform operates efficiently, aligns with organizational processes, and evolves to meet business needs. The ideal candidate brings both technical expertise and a process-driven mindset, enabling them to translate business requirements into scalable Service Now solutions.

• Manage, configure, and maintain core Service Now modules including Incident, Problem, Change, CMDB, Knowledge, and Service Catalog.
• Monitor system performance, troubleshoot issues, and ensure platform stability.
• Create and maintain business rules, client scripts, UI policies, UI actions, workflows, and notifications.
• Support integrations using REST/SOAP APIs and MID Servers.
• Maintain user roles, groups, ACLs, and permissions.
• Support onboarding/offboarding processes and ensure proper access governance.
• Collaborate with stakeholders to gather requirements and improve ITSM processes.
• Recommend platform enhancements and implement best practices aligned with ITIL standards.
• Plan and execute platform upgrades, patches, and releases.
• Validate functionality post-upgrade and ensure compatibility with customizations.
• Maintain system documentation, configuration records, and knowledge articles.
• Provide training and support to end users and internal teams.

Bring your technology expertise and drive for innovation to GDIT. The Service Now Administrator must have:

• Security clearance level: TS/SCI
• US citizenship required
• Proven experience as a Service Now Administrator (typically 2–5 years).
• Strong understanding of Service Now architecture, ITSM modules, and platform capabilities.
• Familiarity with ITIL processes and frameworks.
• Ability to troubleshoot complex issues and propose effective solutions.
• Strong communication and collaboration skills.
• Service Now Certified System Administrator (CSA)

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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#gditpriority

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

• Scheduled Weekly
  
  Hours:
  
  40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA VA Newington

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer,…