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Service Desk Manager — ITIL-Driven Tier I​/II Ops Leader

Job in Alexandria, Fairfax County, Virginia, 22350, USA
Listing for: Nationwide IT Services, Inc.
Full Time position
Listed on 2026-03-08
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading government contractor in Virginia is seeking a Service Desk Manager to oversee Tier 1 and Tier 2 support operations. The ideal candidate will have a Bachelor's degree in a relevant field and proven experience in managing complex service desks for large enterprises. Responsibilities include ensuring SLA compliance, workforce management, and implementing quality improvement initiatives. This is an opportunity to work on impactful cybersecurity projects in a collaborative environment.
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