VMS Engineer; Tier 3

Title: VMS Engineer
Location: Alexandria, VA
Duration: 6 months
Compensation: 100K salary
Work Requirements: US Citizen with active secret clearance
Our benefits package includes:

• Competitive pay
• …and much more!

We are seeking an experienced Tier 3 Video Management System (VMS) Support Engineer to provide advanced technical support and engineering oversight for our enterprise video surveillance environment. This role serves as the highest escalation point for complex incidents, major outages, and system performance issues.

The Tier 3 Engineer owns root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure.

• Serve as Tier 3 escalation for complex VMS incidents and major outages
• Perform deep troubleshooting across application, server, storage, and network layers
• Conduct root cause analysis (RCA) and document corrective/preventative actions
• Lead incident bridge calls during critical security-impacting events
• Administer enterprise VMS platforms such as Genetec Security Center and Surveill
• Optimize recording policies and profiles, failover configurations, and storage performance
• Conduct system health audits and capacity planning
• Analyze network performance issues (VLANs, multicast, bandwidth constraints)
• Support storage troubleshooting and performance tuning
• Support VMS testing integrated with analytics
• Develop and maintain technical SOPs and user guides
• Work with Tier 2 engineers
• Perform software upgrades and patching

• 4-5+ years supporting enterprise VMS or physical security systems
• Advanced troubleshooting across IP networking, Windows Server, and storage systems
• Experience conducting formal root cause analysis
• Strong understanding of video codecs (H.264, H.265) and system performance tuning
• Experience supporting distributed or high-availability environments
• Onsite in Kingstowne (0600 - 1430 Monday through Friday) with no travel requirement

• Manufacturer certifications (Genetec, Milestone, Avigilon)
• Experience in regulated or critical infrastructure environments

Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting‑edge technology services.

By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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