Field Engineer

Job Overview

Job Class: FE 3
• Bill Rate: **
* • Minimum Pay Rate: $-25.00.

Rate Range Chart based on experience. Open to recent grads at the lower rate band. End Client: AAE.

Location:

Alexandria, VA area (exact location not provided). Shift: Mon – Fri, 8 a to 5 p. Duration: 12 months, possible extension. Target start date: ASAP.

Must be a US Citizen. This is a non‑driving contract with potential to drive between sites. This is a contract to hire/possible extension – temp to perm possible.

Ongoing overtime discounts apply (0.95× exempt; 1.35× non‑exempt) and a 10 % discount after six months of service.

• How many years’ experience do you have with computer hardware set up?
• How many years’ experience do you have with basic hardware troubleshooting?
• How many years’ experience do you have with basic software troubleshooting?
• Do you have an A+ Certification?
• Being fully vaccinated is required for this position. Will you meet these qualifications by the start date?
• Have you ever worked for
  *** as a FTE or Contractor? If so who and when? Did you leave on good terms?
• Are you at least 18 years of age?

• Computer hardware set up, basic hardware and software troubleshooting.
• Provides support for software, hardware and networking for desktops, laptops and servers.
• Maintains legacy products and supports core server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow‑up on problems or escalations.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client‑specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

1–3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills.

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer‑related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low‑end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk‑side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re‑imaging of PCs/laptops, and installing and optimizing HW/SW networking products.