On-Site Support Technician

Position

Description:

This is a rare opportunity to join a fast-growing team of technicians supporting customers on-site. You will join the United States Global Technology Operations (US GTO) team that supports and maintains information technologies and processes to meet the needs of our customers on-site. The position provides support to end-users on a variety of software and technical related issues and escalate support requests as necessary.

The successful candidate will have at least two years of hands-on experience in the support of multi-user hybrid windows/Mac environment. You must be able to collaborate with a variety of technical and management disciplines including infrastructure and security architecture, security operations, application development, project managers, product owners, and others.

Your future duties and responsibilities:

* Support workstation, mobile, and remote environments.

* Perform Service Desk duties, which are heavily focused on personal interaction coupled with exceptional customer service.

* Troubleshoot and provide timely resolution for hardware and software issues.

* Assist in service desk process flow including incident, request, and problem escalation and follow through.

* Assist and work with the Network & Systems Operations team in daily duties that impact staff.

* Lead conference IT support at remote locations.

* Remotely support teleworkers, international employees, traveling staff, and field workers.

* Assist in maintenance of Active Directory, WSUS, CRM, Call Systems and other tools regularly used by the Service Desk and network and system operations team.

* Research and evaluate new products.

* Provide A/V support for conference rooms.

* Perform other duties as needed.

Required qualifications to be successful in this role:

* Must be based in customer site in Alexandria, VA

* At least two years of hands-on experience in the support of multi-user hybrid windows/Mac environment.

* Working knowledge of common software and OS packages including Office
365, Windows 7 - 10, and MacOS.

* Working knowledge of ITIL-based ticketing systems, Active Directory, basic networking concepts, and collaboration tools.

* Ability to research hardware and software issues.

* Excellent verbal, written and interpersonal skills.

* Superb customer service skills.

* Ability to multi-task in a fast-paced environment.

* Two years of experience in Cloud Security, Identity and Access Management. Linux/Windows Administration, and Secure Application Development.

Desired Qualifications/Non-essential Skills Required

* A/V equipment setup and support.

* Knowledge of the Adobe Creative Suite of products.

* Bachelor's degree or combination of equivalent technical courses and work experience

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $51,500.00 - $85,100.00.

CGI anticipates accepting applications through February 1, 2026

CGI's benefits are offered to eligible professionals on their first day of employment to include:

* Competitive compensation

* Comprehensive insurance options

* Matching contributions through the 401(k) plan and the share purchase plan

* Paid time off for vacation, holidays, and sick time

* Paid parental leave

* Learning opportunities and tuition assistance

* Wellness and Well-being programs

Skills:

* Linux

* Windows

* Identity and Access Mgt (IAM)

What you can expect from us:

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