Service Desk Lead - ITIL Champion Secret Clearance
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-01-12
Listing for:
CSV-Taurean
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A technical support company seeks a Service Desk Lead in Alexandria, VA to oversee Tier I and Tier II operations. This role includes managing Service Desk staff, ensuring effective incident resolution, and optimizing service delivery through ITIL practices. The ideal candidate will have extensive experience in helpdesk support, technical team management, and proficiency in Service Now and Microsoft 365. Qualifications include a bachelor's degree and Active Secret clearance.
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