Data Center IT Engineer

Company:

Qualcomm Incorporated

Information Technology Group, Information Technology Group > IT Engineering

We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reliability/management. As a member of our team you will be managing existing and new Qualcomm data centers in Sterling Virginia. You will be responsible for the day-to-day operations of our data center and assume a critical role in maintaining the overall uptime, performance, and capacity.

This position is not remote and is primarily located on-site at our facilities in Sterling, Virginia.

• Rack and install a large inventory of servers, storage, networking gear, data center gear and serial consoles in our production environment.
• Perform initial configuration and provisioning for deployment: servers, network gear and various infrastructure related equipment (Console/ILO) configurations for sys‑admins.
• Perform stringent site management and planning for production deployments and growth.
• Troubleshoot and remedy hardware issues, and provide a detailed report to management/administrators.
• Manage local vendors for procurement/installations/remediation.
• Manage RMA/EOL/Disposal processes with various sources.
• Maintain an up‑to‑date inventory list of all hardware equipment for locations.
• Help with co‑location capacity and growth planning as well as rack and server layouts with corporate tools.
• Implement and follow best‑practice methodology for maintaining a datacenter/co‑location environment for power/cooling/cabling.
• Track datacenter/co‑location related issues and tasks via our ticketing system.
• Participate in a 24x7x365 on‑call support rotation.
• Experience working in a structured cabling central patch environment.
• 10/40/100g patching knowledge.
• VFL + Basic fiber troubleshooting.
• Familiar with proper fiber end‑face cleaning procedures.
• Commscope iMvision Data Base knowledge a plus.
• Adding copper cabling patching connections, punch down/run cables.
• Ability to read and understand cabling scopes of work.
• Ability to manage cable integrators and audit performed work to the actual SOW.
• Quality Assurance Fundamentals.
• Adding fiber MPO knowledge or fiber TX/RX principals Trouble shoot Fiber/cooper.
• Basic testing of fiber and copper for support and troubleshooting.
• Available for travel as needed.

• Serves as escalation point from service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors to resolve issues.
• Collects, troubleshoots, and debugs issues with networks, systems, and/or applications by completing basic root cause analyses, and escalates issues both internally and externally as needed.
• Networks with colleagues within domain of expertise to gain insight, ideas, and connections.
• Manages distractions, prioritizes tasks, and deals with setbacks in a timely manner under direction from more senior personnel.
• Adapts to moderate changes and setbacks to manage pressure and meet deadlines.
• Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.
• Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.
• Completes moderate technical tasks assigned by more senior personnel.
• Regularly discusses issues within and outside of project team to maintain open communication.
• Contributes to technical conversations with tech leads/managers.

• 3+ years of IT‑related work experience with a Bachelor's degree.
• OR 5+ years of IT‑related work experience without a Bachelor's degree.

• Frequently transports and installs equipment up to 20 lbs.
• Frequently transports between offices, buildings, and campuses up to ½ mile.
• Performs required tasks at various heights (e.g., standing or sitting).
• Monitors and utilizes computers and test equipment for more than 6 hours a day.
• Continuous communication which includes the comprehension of information with colleagues, customers, and…