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IT Help Desk Specialist — ServiceNow & End‑User Support

Job in Alexandria, Fairfax County, Virginia, 22350, USA
Listing for: BayNova
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A technology services provider is seeking a User Support Specialist in Alexandria, VA. The role involves maintaining IT systems and providing end-user support for federal government clients. Responsibilities include managing ticketing systems through Service Now, troubleshooting Office
365 issues, and overseeing user account setups. Candidates should possess a High School diploma or relevant certification, have problem-solving skills, and a commitment to exceptional customer service. A Public Trust Clearance is required and hybrid work options may be available.
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