Help Desk Specialist – Tier 2 - Managed Service Provider
Listed on 2025-12-27
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Help Desk Specialist – Tier 2 - Managed Service Provider Support
Join to apply for the Help Desk Specialist – Tier 2 - Managed Service Provider Support role at Summit Technologies LLC
Role SummaryThe Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users.
Key Responsibilities- Triage and resolve escalated user issues
- Maintain ticketing systems and knowledge articles
- Coordinate with engineering teams for resolution
- Provide outage notifications and after‑hours support
- Develop SOPs and mitigation procedures
- 3+ years of IT help desk or application support experience
- Strong customer service and troubleshooting skills
- Experience in DoD or Federal environments preferred
- Active Secret clearance
- Position contingent on contract win
Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.
Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).