Analyst - Client Success Manager

Overview

Datenna is a fast-growing tech scale-up combining cutting-edge open-source intelligence (OSINT) and AI technologies to provide governments worldwide with critical insights into China’s techno-economic landscape. Our platform transforms OSINT into actionable insights on China’s Defense Industrial Base and broader technological ecosystem through advanced data processing and analysis.

As a Senior/Mid-Level China Analyst – Client Success Manager
, you will play a pivotal role in ensuring the success of our clients across U.S. federal defense, intelligence, and policy communities. You will combine subject-matter expertise on China with client-facing engagement, serving as both an analyst and trusted advisor. Managing your own portfolio of clients, you’ll lead or support research projects, deliver product demonstrations, host training sessions, and provide ongoing engagement to strengthen client adoption and renewals.

As an expert user of Datenna’s China OSINT platform, you’ll facilitate strategic dialogues, surface client feedback to our engineering team, and help shape the long-term strategy for meeting evolving customer needs.

• Engage in strategic dialogues with clients and prospects in the defense, intelligence, and policy communities

• Work closely with Datenna’s China experts to deliver impactful research, insights, and client success outcomes

• Manage onboarding, training, and support for your portfolio of government clients, ensuring adoption and value realization

• Gather, synthesize, and communicate client feedback to inform product development and feature evolution

• Support business development and contract growth through trusted relationships, tailored solutions, and renewal processes

• Support sales with technical product demonstrations to build strategic partnerships with prospective clients

• 5–10 years of relevant experience in China analysis, client success, or government engagement

• Strong knowledge of China’s foreign policy, politics, military, and/or technology sectors

• Demonstrated ability to manage and grow strategic customer relationships with senior stakeholders

• Excellent research, writing, and public presentation skills with the ability to translate complex issues into clear insights

• Collaborative and problem-solving mindset, capable of balancing tactical execution with long-term strategic planning

• Client-oriented, empathetic, and driven to consistently exceed expectations

• Work experience in the U.S. defense, intelligence, or related policy community

• Mandarin Chinese language skills

• Familiarity with Chinese government policies such as military-civil fusion, dual circulation, or industrial strategies

• Ability to obtain a U.S. security clearance

• Experience working in a startup, scale-up, or entrepreneurial environment

Applicants may be subject to a screening process. Level and salary compensation will be dependent on experience and suitability.

• Work on globally impactful projects in geopolitical intelligence

• Lead innovation in OSINT and AI technologies

• Competitive compensation and benefits

• Dynamic, international team environment

• Significant growth opportunities in a scale-up

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