People Operations Specialist

Why this role exists

Matter Labs is building category-defining infrastructure in one of the most competitive industries in the world. That requires exceptional talent density and clear ownership
.

We are strengthening our People function with additional ownership and proactive capacity
.

This role exists to:

• Increase proactivity, speed, and quality across People Operations

• Add a high-agency operator (“Live Player”) who identifies problems early and drives them to resolution

• Strengthen frontline People support while raising the bar on execution and judgment

• Provide flexible generalist capacity within the People team (part-time or full-time, depending on fit)

• Act as the first point of contact for People-related topics across the company

• Co-Own People Operations issues end-to-end: diagnose root cause, resolve, document, close

• Handle day to day People topics with discretion, clarity, and sound judgment

• Translate People policies into clear, practical guidance (no HR jargon)

• Maintain Hi Bob as a clean, accurate source of truth (data, workflows, lifecycle events)

• Own and coordinate the employee onboarding experience

• Support and co-maintain Leapsome (performance cycles, feedback, calibration prep)

• Ensure employee records, processes, and systems are accurate, compliant, and up to date

• Support new compensation model implementation

• Proactively identify gaps, inefficiencies, and failure points in People Ops

• Document Standard Operating Procedures (SOPs) for the People Team and self-service resources for team members

• Ruthlessly simplify processes:
  add 1, cut 2

• Improve response times, clarity, and predictability of People workflows

• Build processes that scale without adding unnecessary complexity or headcount

• Support our Head of People, Head HRBP and managers with:

• Analyze People data and surface actionable insights (not vanity dashboards)

• Support ad-hoc and routine projects across the People team

• A HR Generalist who wants real ownership

• A senior operator with strong People instincts looking for a high-impact role

• Someone who naturally operates with high agency
  , doesn’t wait to be asked, and closes loops

• Someone who thrives in a remote-first, fast-moving, low-process environment

• Someone who is comfortable operating in constant motion
  , flexibly taking on new work and paths as the business changes

Must-have qualifications

• 5+ years of relevant HR / People experience
  , including 3+ years in a start up / tech organisation

• Experience supporting a 100+ remote-first, global, multicultural team

• Hands-on experience with:

  • Hi Bob (or comparable HRIS)

  • Leapsome or similar performance management tools

• Strong operational judgment and critical thinking

• Strong attention to detail

• Excellent written and verbal communication (Notion, Slack, Google Workspace)

• Ability to understand business priorities and translate them into People solutions

• High integrity and discretion when handling sensitive information

Nice to have

• Exposure to crypto / Web3 environments

• Comfortable with on-chain basics (wallets, transactions, tokens)

• Technical curiosity: AI tools, automation, light scripting, macros, “vibe coding”

• Prior experience wearing both ops and light HRBP hats