Food & Beverage Manager

Food & Beverage Manager

Reports to Director of Food and Beverage

You are a natural host and an operational leader who thrives in a vibrant, guest-facing environment. You bring calm, confidence, and intention to every service, creating memorable experiences through thoughtful details and intuitive hospitality. You take pride in being present on the floor, reading the room, anticipating needs, and guiding your team through both high-energy moments and refined service standards. You are hands-on, organized, and adaptable, able to balance guest experience, team leadership, and financial discipline with ease.

You value collaboration, accountability, and growth both for yourself and for the teams you lead—and you understand that exceptional service starts with empowered, supported associates.

• Deliver refined, consistent, and intuitive service in the Good Fortune rooftop restaurant
• Act as a visible leader on the floor, engaging with guests and setting the tone for elevated hospitality
• Address guest feedback and service recovery with professionalism, warmth, and discretion
• Ensure ambiance, presentation, and service flow align with brand standards and concept vision

• Uphold service standards, SOPs, and quality controls across all dining, bar, and event experiences
• Maintain compliance with health, safety, sanitation, and alcohol regulations
• Support the execution of rooftop events, banquets, and private dining within the outlet
• Oversee daily operations with a hands‑on, solutions‑oriented approach

• Assist in hiring, training, coaching, and developing service and supervisory staff
• Lead pre‑shift meetings and ongoing training to reinforce standards and expectations
• Motivate teams through positive leadership, clear communication, and accountability
• Support scheduling and labor deployment to meet business needs while maintaining service excellence

• Assist with budgeting, forecasting, and P&L performance for the outlet
• Monitor labor, food, and beverage costs to support profitability goals
• Oversee inventory controls, ordering, and vendor coordination
• Review daily reports, sales trends, and guest feedback to identify opportunities for improvement

• Partner closely with culinary leadership, outlet managers, and hotel departments
• Support concept integrity across menus, service style, and guest touchpoints
• Assist with seasonal programming, promotions, and special events
• Communicate operational insights, challenges, and opportunities to the Director of Food & Beverage

• Lead by example through active floor presence and hands‑on service
• Coach with intention, offering constructive feedback and recognition
• Create an environment where associates feel supported, empowered, and accountable
• Foster a culture of professionalism, collaboration, and pride in the guest experience

• 3–5 years of food & beverage management experience in luxury, upscale, or boutique hospitality
• Strong operational knowledge of restaurant, bar, and event service
• Working knowledge of food, wine, spirits, and elevated service standards
• Proven leadership, organization, and problem‑solving skills
• Excellent communication and interpersonal abilities
• Flexible availability, including evenings, weekends, and holidays
• Preferred Experience
• Boutique hotel or multi‑outlet environment
• Wine, spirits, or hospitality certifications
• Experience managing or supporting an outdoor or rooftop concept

• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs

Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new perspective. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event…