Guest Experience Specialist, Room

Guest Experience Specialist, Escape Room Live

Location:

Alexandria, VA

Learn more about our company and the role:

This role ensures guests have an outstanding experience from arrival to departure, embodying The Escape Game’s mission, vision, and values.

• Embody our mission, vision, and values during every shift.
• Use TEG’s Party Host Practices.
• Prepare the party venue.
• Connect with guests and keep the energy high.
• Customize the experience and ensure everyone leaves happy.
• Follow TEG’s Hospitality Habits: courtesy, cleanliness, and communication.
• Guiding interactions in the lobby
  :
  • Check in guests.
  • Coordinate game start times with the Team Leader.
  • Answer the phone.
  • Accurately book reservations.
  • Maintain open and welcoming body language and ask open-ended questions to encourage fun, friendly conversation.
  • Make groups of 2‑50 feel welcome, cared for, and excited for their game.
• Use TEG’s Steps for Creating TEG Fans:
  • Extend the invite.
  • Keep the party going.
  • Encourage party favors.
  • Immediately and graciously resolve service failures.

• Flexible availability (nights, weekends, and/or holidays).
• Ability to handle physical activity including deep cleaning, painting, standing, crawling, bending, lifting 30‑40 lbs, and minor game repairs.
• Stand for long periods of time (about 75‑80% of shift).
• Align with TEG’s Uniform Standards.

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• Exceptional listening skills.
• High capacity for creative problem solving.
• Energetic, friendly, and patient.
• Clear and articulate communicator.

• 401(k) and 401(k) matching
• Health Insurance
• Vision insurance
• Dental Insurance
• Employee discount
• Flexible spending account
• Life insurance
• Flexible schedule