Guest Service Agent - Embassy Suites Hilton Alexandria Town

Job Title

Guest Service Agent – Embassy Suites by Hilton Alexandria Old Town (Job C8ML)

Embassy Suites Alexandria Old Town, 1900 Diagonal Rd, Alexandria, VA 22314

The beautiful Embassy Suites Alexandria Old Town is looking for a full‑time Guest Service Agent to join their team! This 288‑suite property is across from the King St. Metro and the Alexandria Union Station.

The ideal candidate will have customer service at their core, a passion for creating memorable guest experiences, and the ability to navigate the technology the position utilizes. Previous hotel experience is considered an asset.

AM and PM shifts as needed, any day of the week, weekends, and holidays.

$22.07 per hour

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room and/or has a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area and general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in the industry and in communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.

Key attributes:
Quality, Productivity, Customer Focus.

Full‑time

Embassy Suites by Hilton

Guest Services, Operations, and Front Office