Director Innovation and Technology

Overview

Purpose & Scope The Director Innovation and Technology is a member of the IS leadership team and is responsible for configuring and supporting clinical applications and interoperability services within the Epic electronic health record (EHR) software for members of VHC’s care community needing access to patient information. This includes patients, community providers, and other healthcare facilities/organizations. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, with a focus on quality outcomes for the organization.

The role is knowledgeable in MyChart, Epic Care Link, and Care Everywhere, as they will be heavily involved with maintenance and build on patient portals, affiliated physician data exchange, and serve as the point of contact for state run HIE efforts. Oversees the development of interfaces to physician practice EMR systems for the delivery of patient data using the Cerner Connectivity Hub platform.

Participates on cross-functional, integrated teams to troubleshoot complex problems across multiple domains. Designs, builds and tests system configuration. Translates business requirements into technical solutions. Conducts quality reviews of system builds. Manages multiple IT internal business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control. Leads process improvement or new business service implementation.

Creates, provides and facilitates end user training. Leads proactive communication between and among business proponents, stakeholders and IT leadership regarding assignments. Contributes to the improvement of established guidelines, tools, templates and methodologies. Reports department measurements and communicates metrics on activities. Develops proposals that consider alternatives and business case. Interacts with IT vendors and provides technical interpretation for required services. May lead process or quality improvement efforts.

Provides recommendations regarding strategy and maintenance in areas assigned. Serves as point of contact for Affiliated Physicians of the health system, including any software or technology needs for the areas.

• Configure and support clinical applications and interoperability services within the Epic EHR for care community members.
• Consult with members to deliver accurate, secure, and efficient patient care and provider workflows that focus on quality outcomes.
• Maintain and build on patient portals (MyChart, Epic Care Link, Care Everywhere) and oversee data exchange with affiliated physician data exchanges and state HIE efforts.
• Oversee development of interfaces to physician practice EMR systems for patient data delivery using Cerner Connectivity Hub.
• Participate on cross-functional teams to troubleshoot complex problems across multiple domains.
• Design, build, and test system configurations; translate business requirements into technical solutions.
• Conduct quality reviews of system builds; manage multiple projects with risk identification, mitigation, quality assurance and change control.
• Lead process improvements or the implementation of new business services; create and facilitate end user training.
• Lead proactive communication with business proponents, stakeholders and IT leadership regarding assignments.
• Contribute to the improvement of guidelines, tools, templates and methodologies; report department metrics and communicate activity results.
• Develop proposals considering alternatives and business cases; interact with IT vendors for required services.
• May lead process or quality improvement efforts.
• Provide recommendations regarding strategy and maintenance for assigned areas and serve as the point of contact for Affiliated Physicians’ software or technology needs.

• Bachelorss Degree in a Related Field Required
• Master's Degree in a Related Field Preferred

• 10+ Years Information Services Required
• Coordinating Budget Required
• Management Preferred
• Epic Certification (Ambulatory, MyChart, Care Everywhere, Epic Care Link) Required within 12 months

• Knowledge of basic data interface and exchange concepts.
• Knowledge of interoperability initiatives such as eHealth Exchange, Carequality, and Common well Health Alliance; data exchange protocols using Direct secure messaging and FHIR API.
• Experience coordinating needs with state HIEs; ability to manage multiple priorities without jeopardizing deadlines or goals.
• Ability to interface and collaborate with all organizational levels (technical and non-technical).
• Ability to present complex concepts clearly to individuals and groups at all levels.
• Excellent analytical and problem-solving skills.
• Strong written, verbal, and listening communication skills.
• Working knowledge of Windows, tablets, and mobile devices.
• Competency in PC applications such as Office, Visio, Outlook, etc.