Coordinator, Revenue Enablement & Operations

The Industrial Supply Association (ISA) is seeking a Coordinator, Revenue Enablement & Operations, to strengthen our membership management efforts, improve sales team effectiveness, and better align marketing with our revenue and member growth priorities. This role expands the Revenue Growth Department’s capacity to drive total revenue, elevate sales execution, and ensure a high-quality, consistent experience for ISA members, partners, and sponsors.

This is a highly collaborative, operationally focused role that sits at the intersection of business development, marketing, and program delivery. Reporting to the VP of Development & Marketing, the Coordinator, Revenue Enablement & Operations will coordinate key partnerships, manage sponsorship fulfillment, support member engagement, and help the sales team more effectively execute cross-sell and upsell initiatives. This position will also build sales enablement materials, streamline internal workflows, and work across the ISA team to ensure all offerings are brought to market in a professional, scalable, and member‑centric way.

This is a member-facing, detail-oriented support role ideal for someone who enjoys working directly with members, thrives in a small but high-performing team, is tech‑savvy, excels in a fast‑paced environment, and wants to grow with our business while making an immediate and meaningful impact.

• Support servicing and fulfillment for select ISA partnerships.
• Track partnership engagement and follow up on benefit usage and deliverables.
• Manage sponsorship deliverables for ISA events, webinars, and programs.
• Ensure partners receive consistent, timely, and professional communication.
• Coordinate closely with marketing and program teams to align execution.

• Create and maintain sales enablement materials including pitch decks, one‑pager­s, pricing summaries, and proposal templates.
• Support the sales team by preparing demo decks, gathering member insights, and organizing background research.
• Assist with early‑stage opportunity follow‑up and lead intake processes.
• Improve handoff workflows between sales, marketing, and program delivery.
• Maintain CRM for data accuracy while assisting with reporting, dashboards, and pipeline visibility.
• Conduct warm outreach or follow‑up calls to members or prospective partners to support the sales process and drive engagement.

• Assist with new member onboarding, orientation, and early engagement.
• Provide support for member inquiries related to programs, benefits, or participation.
• Track member activity and identify opportunities for cross‑sell or increased engagement.
• Monitor member engagement trends and support renewal and retention efforts as needed.

• Serve as project coordinator for revenue‑related campaigns, product launches, and event promotions.
• Help identify inefficiencies and recommend improvements across sales, marketing, and fulfillment processes.
• Assist in implementing new tools, templates, and systems to improve revenue team productivity.
• Maintain shared resources, documentation, and internal knowledge libraries.

• Work closely with the Director of Marketing & Communications to ensure promotional efforts align with sales needs.
• Provide day‑to‑day coordination support for ISA’s Women in Industry Network, including communication, scheduling needs, and program logistics as assigned.

• Bachelor’s degree in Business, Communications, Marketing or related field
• 3+ years of experience in sales, operations, account management, sales enablement, program marketing, or similar roles.
• Highly organized and proactive, with the ability to juggle multiple priorities in a fast‑moving environment and meet deadlines.
• Strong written and verbal communication skills.
• Tech‑savvy and confident navigating digital tools, including AMS platforms, CRM systems, Canva for basic design, and common productivity software like Monday.
• Must be able to independently troubleshoot, learn new systems quickly, and work effectively across sales, marketing, and operations in a fully remote environment.
• Experience working remote is preferred.
• Will be required to travel a few times per year.